Rule 15 for Leaders: Stay Open to News from the Front Line
Listen. Listen. Listen. Do not be naive to think things cannot be changed. Pay attention to the intelligence that your frontline employees collect. They are a valuable resource and generally notice the changes before the company does. If you listen to these employees, you will earn their respect and trust. This act shows you care and are interested in their success as well as the company’s success.
Click here for the complete list of 21 Engagement Rules for Leaders.